Agentforce for Smarter Workflows

Workflows on Salesforce become complex as you scale. Agentforce brings clarity. With SoftServe, you will build AI-powered agents that understand your business, collaborate with your teams, and deliver real outcomes — all within Salesforce.

START THE CONVERSATION

FROM CHALLENGES TO WINS WITH INTELLIGENT AGENTS

Overcome the biggest hurdles in sales, support, and beyond — from slow responses to fragmented workflows — with Agentforce.

Automated, Accurate Data Entry

Endless data entry isn’t just tedious — it’s error-prone and time-consuming. Agentforce automates data capture and updates, freeing you to focus on selling, not typing. Plus, it’s context-aware, understanding roles and accessing the right data to ensure accuracy.

Deeper Customer Insights

Without intelligent tools, spotting patterns in customer behavior feels impossible. Legacy systems lack real-time insights, leaving you reactive instead of proactive. Agentforce works 24/7, analyzing customer data in real time to surface actionable insights and personalize interactions.

Faster Customer Response Times

Leads don’t wait, and neither should you. Without Salesforce workflow automation, prioritizing and following up on leads is chaotic and slow. Agentforce prioritizes leads instantly and prompts you with the right steps. You will respond faster and never miss an opportunity.

Connected, Streamlined Workflows

Disconnected systems and repetitive tasks slow down teams and create silos. Agentforce integrates across Salesforce and external platforms, unifying tools into one ecosystem. With Salesforce AI solutions, Agentforce automates routine tasks like ticket triaging, so your team can focus on collaboration and complex issues.

WHY AGENTFORCE + SOFTSERVE

With SoftServe’s expertise, Agentforce elevates Salesforce workflows into intelligent, scalable, and secure systems.

Trusted and Secure

Agentforce’s built-in guardrails ensure your data stays safe and compliant. With features to prevent abuse, reduce bias, and eliminate hallucinations, you can trust your agents to operate securely and deliver reliable results every time.

Scalable and Accurate

Agentforce grows with your business, delivering precise results at any scale. SoftServe enables seamless implementation, so your agents are configured to handle everything from routine tasks to complex AI-powered workflows with accuracy and efficiency.

Unified Salesforce Ecosystem

Agentforce integrates within Salesforce, connecting workflows, data, and teams. By embedding AI in Salesforce, it eliminates silos, streamlines operations, and empowers every department to work together toward shared goals.

Data-Grounded Reasoning

Powered by the Atlas Reasoning Engine, Agentforce makes intelligent decisions by understanding user intent, accessing relevant data, and autonomously executing actions. SoftServe helps configure enterprise AI agents to deliver context-aware, accurate results.

Real-Time Observability

Monitor and refine agent performance with real-time insights and supervision tools. Agentforce provides actionable data to help you optimize workflows, improve outcomes, and motivate your agents to always perform at their best.

Action Across Channels

Agentforce acts autonomously across Salesforce and external systems, handling complex, multi-channel tasks. SoftServe ensures your agents are ready to execute seamlessly, saving time and reducing manual effort across your enterprise.

Success stories

See how Agentforce and SoftServe empower businesses to achieve faster processes, smarter decisions, and happier customers

50% Faster Order Fulfillment

70% Faster Business Trip Planning

40% Shorter Procurement Cycles

50% Faster Order Fulfillment

Client:

Industrial Equipment Manufacturer

Challenge:

Delayed orders, missed deadlines, and high shipping costs due to manual processes.

Solution:

With SoftServe’s expertise, Agentforce’s Fulfillment Optimization Agent automated order validation, optimized shipping routes, and flagged delays

Results:

50% faster order fulfillment
30% reduction in shipping costs
Fewer missed deliveries with predictive logistics
Real-time updates improved customer satisfaction

70% Faster Business Trip Planning

Client:

Medical Devices Company

Challenge:

Slow, policy-noncompliant trip planning caused frustration and inefficiencies.

Solution:

SoftServe implemented Agentforce’s Business Trip Coordinator to streamline trip planning with live suggestions and policy integration.

Results:

70% faster trip proposals
Improved policy compliance
Hassle-free employee experiences
Better cost control with preferred vendors

40% Shorter Procurement Cycles

Client:

Consumer Electronics Manufacturer

Challenge:

Manual processes, poor supplier visibility, and global disruptions delayed procurement.

Solution:

SoftServe partnered with the client to deploy Agentforce’s Procurement Optimization Agent, automating purchase orders, ranking suppliers, and providing real-time risk alerts.

Results:

40% shorter procurement cycles
25% improvement in supplier reliability
Early disruption alerts reduced risks
Smarter supplier selection lowered costs

50% Faster Order Fulfillment

Client:

Industrial Equipment Manufacturer

Challenge:

Delayed orders, missed deadlines, and high shipping costs due to manual processes.

Solution:

With SoftServe’s expertise, Agentforce’s Fulfillment Optimization Agent automated order validation, optimized shipping routes, and flagged delays

Results:

50% faster order fulfillment
30% reduction in shipping costs
Fewer missed deliveries with predictive logistics
Real-time updates improved customer satisfaction

70% Faster Business Trip Planning

Client:

Medical Devices Company

Challenge:

Slow, policy-noncompliant trip planning caused frustration and inefficiencies.

Solution:

SoftServe implemented Agentforce’s Business Trip Coordinator to streamline trip planning with live suggestions and policy integration.

Results:

70% faster trip proposals
Improved policy compliance
Hassle-free employee experiences
Better cost control with preferred vendors

40% Shorter Procurement Cycles

Client:

Consumer Electronics Manufacturer

Challenge:

Manual processes, poor supplier visibility, and global disruptions delayed procurement.

Solution:

SoftServe partnered with the client to deploy Agentforce’s Procurement Optimization Agent, automating purchase orders, ranking suppliers, and providing real-time risk alerts.

Results:

40% shorter procurement cycles
25% improvement in supplier reliability
Early disruption alerts reduced risks
Smarter supplier selection lowered costs

50% Faster Order Fulfillment

70% Faster Business Trip Planning

40% Shorter Procurement Cycles

50% Faster Order Fulfillment

Client:

Industrial Equipment Manufacturer

Challenge:

Delayed orders, missed deadlines, and high shipping costs due to manual processes.

Solution:

With SoftServe’s expertise, Agentforce’s Fulfillment Optimization Agent automated order validation, optimized shipping routes, and flagged delays

Results:

50% faster order fulfillment
30% reduction in shipping costs
Fewer missed deliveries with predictive logistics
Real-time updates improved customer satisfaction

70% Faster Business Trip Planning

Client:

Medical Devices Company

Challenge:

Slow, policy-noncompliant trip planning caused frustration and inefficiencies.

Solution:

SoftServe implemented Agentforce’s Business Trip Coordinator to streamline trip planning with live suggestions and policy integration.

Results:

70% faster trip proposals
Improved policy compliance
Hassle-free employee experiences
Better cost control with preferred vendors

40% Shorter Procurement Cycles

Client:

Consumer Electronics Manufacturer

Challenge:

Manual processes, poor supplier visibility, and global disruptions delayed procurement.

Solution:

SoftServe partnered with the client to deploy Agentforce’s Procurement Optimization Agent, automating purchase orders, ranking suppliers, and providing real-time risk alerts.

Results:

40% shorter procurement cycles
25% improvement in supplier reliability
Early disruption alerts reduced risks
Smarter supplier selection lowered costs

THE SOFTSERVE ADVANTAGE

As a Salesforce Crest Partner, SoftServe ensures smooth Agentforce AI Agent Platform deployments with minimal disruption, backed by a team of Agentforce-certified experts

145

Salesforce specialists

430

Salesforce certifications

Successful projects

Your roadmap

1

Discovery and Planning

Identify target processes, pain points, and agent personas
2

Agent Design

Define roles, data needs, actions, and success KPIs
3

Configuration & Integration

Build agents using Salesforce-native tools and open APIs
4

AI & Predictive Intelligence

Use AI models for recommendations and foresight
5

Deployment & Enablement

Roll out across business units and enable users
6

Continuous Improvement

Monitor, retrain, and scale based on performance

MAKE COMPLEX WORKFLOWS MANAGEABLE

As organizations grow, Salesforce workflows often become complex. See how SoftServe and Agentforce’s intelligent agents simplify operations, empower teams, and transform challenges into success stories.

READ THE ARTICLE

Agentforce for Smarter Workflows

FROM CHALLENGES TO WINS WITH INTELLIGENT AGENTS

Automated, Accurate Data Entry

Deeper Customer Insights

Faster Customer Response Times

Connected, Streamlined Workflows

WHY AGENTFORCE + SOFTSERVE

Trusted and Secure

Scalable and Accurate

Unified Salesforce Ecosystem

Data-Grounded Reasoning

Real-Time Observability

Action Across Channels

A GUIDE TO INTELLIGENT WORKFLOW AUTOMATION WITH AGENTFORCE

Success stories

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

Client:

Challenge:

Solution:

Results:

THE SOFTSERVE ADVANTAGE

Your roadmap

Discovery and Planning

Agent Design

Configuration & Integration

AI & Predictive Intelligence

Deployment & Enablement

Continuous Improvement

MAKE COMPLEX WORKFLOWS MANAGEABLE

Let's talk