IT ADVISORY
GROUP

The acceleration of technology has influenced the digital customer’s behavioral patterns, driving companies to develop products and services to constantly meet changing demand. At the same time, IT departments are faced with challenges to provide efficient operational capabilities to the ever-demanding end-customer, as well as support departments within companies (as shown in Fig 1).

Chief Innovation Officers (CIOs) need to find ways to bridge the growing gap within the enterprise, however, their challenge is that IT departments contain legacy infrastructure and assets, which are underfinanced and hard to reinvent. With the IT landscape expected to become increasingly complex, the right tools and resources can help to manage this complexity and bridge the gap between the old and new.

SoftServe has a track record of transforming IT systems and workflow structures, enabling companies to quickly find value and deliver customers with world class IT services.

BRIDGING THE IT CAPABILITY GAP

How do you bridge the capabilities gap between business functions and an IT organization?

business functions
  • Develop a modern IT strategy to rapidly boost the IT transformation process
  • Apply a pragmatic methodology to create a more efficient strategy
  • Seek support from a qualified partner: from advisory to implementation.
  • Focus on short-term quick wins, and strategic goals on a wider scale

STRATEGIC CONTINUOUS IMPROVEMENT

The era of slow, periodic reinvention is behind us, transforming your IT infrastructure now requires an on-going improvement process. In order to address customer needs, understanding where clients are on their digital journey is crucial. To achieve this, SoftServe employs the following approaches:

client business journey

REVEAL

What

Decide what to create, where to win
in the market

TRANSFORM

How

Build, market, and deliver
compelling experiences

ACCELERATE

How Fast

Launch with quality, faster
than ever before

OPTIMIZE

Improve

Continuously enhance approach

it advisory journey

Diagnostics​

Evaluate “as-is” IT state, including IT governance, applications, and architecture

  • Understand the business strategy, plans, and challenges
  • Interview senior management to identify plans and priorities, and expectations from high-level business requirements.
  • Evaluate how current IT applications and IT projects support business expectations and high-level business requirements
  • Evaluate IT architecture
  • Evaluate IT governance

ROADMAP DEVELOPMENT

Develop a long-term plan & IT implementation roadmap Evaluate investment required for quick wins, tactical, and strategic changes

  • Map priorities with  clients' representatives: workshops to present results of the first stage and ideate  together based on available information
  • Deep-dive about IT applications and architecture: if needed /decided during the workshops
  • Develop recommendations on potential IT initiatives and improvements
  • Conduct educational seminars for stakeholders (supervisory and management board, heads of functions, CIO/CTO team, and other leaders)
  • Develop IT strategy roadmap indicating quick wins, tactical, and strategic changes
  • Develop IT project passports defining scope, benefits, duration, and the required investment and  interdependencies between the projects
  • Present results to the board, senior management, and VPs of business functions

Roadmap implementation

Implement a developed strategic plan, including software /architecture orchestration, and software development

  • Roadmap detailed planning, including milestone settings
  • Governance set-up for leading change, including stakeholders & responsibilities, committees, and communication strategy
  • Development of solution and architecture visions in alignment with a strategic roadmap
  • Details of business requirements, information architecture, customer journey map, and more

Quality review ​

Perform quality reviews on implementation of core strategy milestones. Evaluate benefits.

  • TACTICAL REVIEWS

    On-going roadmap implementation review for progress evaluation(scope, time, and quality).
  • STRATEGIC REVIEWS

    Strategic evaluation of achievements, including presentations and workshops with the supervisory and management boards.

publications

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