PROCESS SIMULATION FOR OPERATIONAL INNOVATION: SMARTER DECISIONS THROUGH VIRTUAL MODELING

Are you still changing operations without testing the ripple effects first? This guide shares how to build a discrete‑event simulation to trial staffing, layouts, and policies — without risking throughput or SLAs.

Simulation gives leaders decision‑grade evidence—so you can lower risk and cost before you touch live production.

You’ll also learn:

• When DES beats spreadsheets for bottleneck finding and “what‑if” analysis
• How SoftServe validates models (data discipline, V&V, fixed seeds).
• Results: –20% FTE with higher volume and faster flow.