Drive revenue, transform customer interactions, and optimize operations with FSL
By 2022, 70% of customer interactions will involve emerging technology, yet more than half of service companies still rely on manual processes.
Companies without a comprehensive view of field service flow are missing out on optimizing resources—while creating unnecessary bottlenecks for call centers, dispatchers, field service operators, and customers.
A lack of synchronization costs money, from the moment a customer books an appointment, to the field service technician executing the work. Without company-wide coordination, each step of the service process is ripe for errors and can lead to financial fallout.
However, modernizing the field service delivery process allows businesses to seamlessly coordinate customer demand, organize field technician schedules, and deliver more effective and efficient service.
This whitepaper identifies the costs and impact of failing to modernize and automate field service operations and shares how to better serve your customers, organize and optimize your employees and inventory, and drive revenue growth.