Design Thinking for Retail Employee Experience

As retail jobs shift from the sales floor to purchase enablement, employees have never been more integral to a retailer’s growth and profitability. In-store sales staff must engage the customer in higher quality interactions to increase brick-and-mortar sales. Service departments need to strive to reduce resolution time, while supply chain and business operations should search for ways to be more efficient.

In this whitepaper, we explore how retailers can apply design thinking principles to increase collaboration across teams to engage stakeholders and energize employees, while increasing efficiency in business processes.