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Four use cases for Gen AI in contact centers
Providing excellent customer experiences, managing costs, and ensuring compliance is easier than ever with Pega GenAI™.
Four easy-to-use tools for agents and developers:
- Pega GenAI Knowledge Buddy gives agents instant access to the information they need, right when they need it.
- Voice AI handles call transcriptions and auto-fills details for agents.
- Pega GenAI Coach offers personalized tips to help agents improve and feel more confident.
- Pega GenAI Blueprint helps developers quickly create new, compliant apps.
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